US to look at Southwest Airways cancellation, calls ‘unacceptable’

US to look at Southwest Airways cancellation, calls ‘unacceptable’

US to look at Southwest Airways cancellation, calls ‘unacceptable’

By David Shepardson

(Reuters) – The U.S. Division of Transportation (USDOT) mentioned late on Monday it will look at numerous canceled and delayed Southwest Airways flights in latest days to see in the event that they have been underneath the airline’s management, calling them “unacceptable.”

Southwest canceled 2,886 flights Monday, or 70% of scheduled flights, after canceling 48% on Sunday, in keeping with flight monitoring web site FlightAware. It has already canceled 60% of its deliberate Tuesday flights, or greater than 2,400.

“USDOT is anxious about Southwest Airways’ disproportionate and unacceptable price of cancellations and delays, in addition to its failure to correctly assist clients experiencing cancellations or delays,” the division mentioned.

It mentioned it’s going to “carefully look at whether or not the cancellation is manageable and whether or not Southwest is in compliance with its customer support plan in addition to all different related DOT laws.”

Southwest delayed 48% of flights on Sunday and 16% on Monday.

Southwest declined to touch upon the USDOT assertion late Monday however pointed to an announcement it beforehand issued as “heartfelt apologies” and mentioned “with consecutive days of maximum winter climate behind us throughout our community, continued challenges are impacting our clients and staff in important methods. That’s unacceptable.”

The airline added that it’s “working to urgently handle the widespread disruption by rebalancing the airline and relocating crew and our fleet to finest serve those that plan to journey with us.”

Different main US airways have suffered important cancellations in latest days however not at practically as excessive a price as Southwest, they usually have now largely recovered.

USDOT on Monday pointed to the Southwest Airways customer support plan, which notes that the airline will present meal or resort vouchers for prolonged delays which are brought on by points inside the airline’s management however not for unexpected points reminiscent of climate.

In August, main U.S. airways, together with Southwest, advised the USDOT they might decide to offering meals for patrons with three-hour delays and resort rooms for passengers stranded due to points inside the airline’s management.

Many airways have beforehand supplied vouchers or resort rooms to account for delays however have not spelled out all the guarantees in customer support plans.

(Reporting by David Shepardson in Grand Rapids, Michigan; Enhancing by Tom Hogue and Simon Cameron-Moore)

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